David, owner of a CX9, wrote the following to us after receiving a reminder email for his service appointment at Tustin Mazda:
"Thank you for the reminder, my son and I just dropped off our CX-9 for the appointment tomorrow. Reuben and Nick took great care of us as we were getting things set up. I am always so impressed with the high level of customer care and thoroughness we have experienced at Tustin Mazda."
After giving us permission to post his high praise, David also wrote:
"Thank you for the link to the "Pay it Forward" contest, what a great way to be a blessing to others."
Thanks Again,
David Blake
David,
It's an honor to meet your expectations. Thank YOU for giving us the opportuntiy to do so.
Here's the link David mentioned for our "Pay It Forward Contest" http://www.mazdahb.com/freePayment
Saturday, July 18, 2009
Monday, July 13, 2009
A great article from a new friend...Frank, we are as happy as Kristen is! Welcome to the OC Mazda family.
Below, please find a few excerpts from Frank's article. To view the entire article and to see more pictures, just follow the link
http://www.frank4cars.fotki.com/other-events/concoursmeetsshowsraces/out-with-the-old-in/
Between AOL Autos, Carfax reports, Edmund's True Market Values, Consumer Reports buyers guides and the like, it can't be easy. Most shoppers come in with MSRP, invoice and true cost numbers in hand. Most sales reps have figured out that the best way to secure a deal, therefore, is through good customer service. Price is important, but when you can call, email, text, or tweet 10 other dealers in the area for another quote, it's more about treating people right and getting them what they need at a fair price. Unfortunately, some salespeople still resort to the shenanigans that have given car sales a bad name for the past 50 years. Take a look at three dealers we visited during the process and you'll see what I mean.
We were at the (Huntington Beach) Mazda dealer driving two different versions of the Mazda3. The question was whether the hatch with its larger engine and slightly better amenities was worth an extra two grand over the sedan. After driving both of them Kristen decided it wasn't. She picked the sedan and we wrote up the deal. Francisco handled the paperwork and we were relieved that through the whole process, none of the numbers changed. Everyone was just as friendly as the first time we had gone in, and although they didn't have the car that night, they promised it would be there from their Tustin location the next day. It went quickly and smoothly and we walked out feeling glad that we had met these guys. The next day, just as they had promised, Kristen's new car was all set by the time we got there. It had been driven over from Tustin, filled with gas, and fully detailed. Dan handled the delivery and did a great job of explaining all of the features and controls. He even pulled out all of the books and entered all of the pertinent information. He showed us around the rest of the dealership and pointed out the service department, the Wahoo's counter being built, the free gourmet coffee stand and the free wifi workstations. It's a brand new facility and it is very impressive. It's the kind of place you wouldn't mind hanging out in if you had to bring your car in for service. Back at the car Dan even helped Kristen pair her Blackberry to the car's system. Now she can just say "dial" and the stereo volume lowers as the car asks for a number to call. It's really an amazing system. Kristen absolutely loves using this feature so don't be surprised if you get a call from her as she shows it off to everyone in her phonebook.One last thing Dan handed me as we headed out was a sticker for MY car. It's just like the one Kristen has in her window. It allows us to stop in any time to get a free carwash. I think Mazda, and the HB guys in particular, really have this whole modern-day selling thing down pat.
http://www.frank4cars.fotki.com/other-events/concoursmeetsshowsraces/out-with-the-old-in/
Between AOL Autos, Carfax reports, Edmund's True Market Values, Consumer Reports buyers guides and the like, it can't be easy. Most shoppers come in with MSRP, invoice and true cost numbers in hand. Most sales reps have figured out that the best way to secure a deal, therefore, is through good customer service. Price is important, but when you can call, email, text, or tweet 10 other dealers in the area for another quote, it's more about treating people right and getting them what they need at a fair price. Unfortunately, some salespeople still resort to the shenanigans that have given car sales a bad name for the past 50 years. Take a look at three dealers we visited during the process and you'll see what I mean.
We were at the (Huntington Beach) Mazda dealer driving two different versions of the Mazda3. The question was whether the hatch with its larger engine and slightly better amenities was worth an extra two grand over the sedan. After driving both of them Kristen decided it wasn't. She picked the sedan and we wrote up the deal. Francisco handled the paperwork and we were relieved that through the whole process, none of the numbers changed. Everyone was just as friendly as the first time we had gone in, and although they didn't have the car that night, they promised it would be there from their Tustin location the next day. It went quickly and smoothly and we walked out feeling glad that we had met these guys. The next day, just as they had promised, Kristen's new car was all set by the time we got there. It had been driven over from Tustin, filled with gas, and fully detailed. Dan handled the delivery and did a great job of explaining all of the features and controls. He even pulled out all of the books and entered all of the pertinent information. He showed us around the rest of the dealership and pointed out the service department, the Wahoo's counter being built, the free gourmet coffee stand and the free wifi workstations. It's a brand new facility and it is very impressive. It's the kind of place you wouldn't mind hanging out in if you had to bring your car in for service. Back at the car Dan even helped Kristen pair her Blackberry to the car's system. Now she can just say "dial" and the stereo volume lowers as the car asks for a number to call. It's really an amazing system. Kristen absolutely loves using this feature so don't be surprised if you get a call from her as she shows it off to everyone in her phonebook.One last thing Dan handed me as we headed out was a sticker for MY car. It's just like the one Kristen has in her window. It allows us to stop in any time to get a free carwash. I think Mazda, and the HB guys in particular, really have this whole modern-day selling thing down pat.
Saturday, July 11, 2009
Brian's a new Sales Consultant for us and he's already a big hit!
To Whom It May Concern,
I just wanted to write a quick thank you to Brian Pentz and the entire staff at the Huntington Beach Mazda Dealership. I came to your dealership after having been in a car accident and needed to replace my old car. I had a good idea of what I wanted in a car, but Brian took the time to ask me questions and formulate a good picture of what I needed in a Mazda. He showed me a very nice 6 and on the test drive explained the mechanics of the car, how it drives and slows down and had me laughing at the same time. A darling, grey Mazda 3 at the edge of the lot caught my eye because it was exactly what I had in mind. We wasted no time trying it out, talking it through and after he told me how low the mileage was I knew it had to be mine. Just for fun we tried out a 2010 Mazda 3, so I could see what a great model it is. Brian was a great salesperson! He wasted no time answering every question I had, and being a first time buyer I had a lot! If he couldn't answer it directly, he found someone who could help. I felt very well taken care of, and that I wasn't being pressured into making a decision, which was nice because after an accident I had a lot on my plate. He kept me laughing, got me the facts I needed and even offered me a brownie! I had an awesome experience at HB Mazda and would most definitely send a friend there next time they needed a car. Thank you for your time, and for making my car buying decision a very easy one!
Sincerely.
Sara K. S.
http://www.ocmazda.com/
I just wanted to write a quick thank you to Brian Pentz and the entire staff at the Huntington Beach Mazda Dealership. I came to your dealership after having been in a car accident and needed to replace my old car. I had a good idea of what I wanted in a car, but Brian took the time to ask me questions and formulate a good picture of what I needed in a Mazda. He showed me a very nice 6 and on the test drive explained the mechanics of the car, how it drives and slows down and had me laughing at the same time. A darling, grey Mazda 3 at the edge of the lot caught my eye because it was exactly what I had in mind. We wasted no time trying it out, talking it through and after he told me how low the mileage was I knew it had to be mine. Just for fun we tried out a 2010 Mazda 3, so I could see what a great model it is. Brian was a great salesperson! He wasted no time answering every question I had, and being a first time buyer I had a lot! If he couldn't answer it directly, he found someone who could help. I felt very well taken care of, and that I wasn't being pressured into making a decision, which was nice because after an accident I had a lot on my plate. He kept me laughing, got me the facts I needed and even offered me a brownie! I had an awesome experience at HB Mazda and would most definitely send a friend there next time they needed a car. Thank you for your time, and for making my car buying decision a very easy one!
Sincerely.
Sara K. S.
http://www.ocmazda.com/
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