John Patterson of OC Mazda says his customers ROCK!: An email from Fernando, a Tustin Mazda customer and our latest Super Star!

Tuesday, June 9, 2009

An email from Fernando, a Tustin Mazda customer and our latest Super Star!

http://www.ocmazda.com/

Fernando sent this email in today:

Please tell Ruben that aligning the wheels on my Mazdaspeed3 solved the problem of vibrating at freeway speeds. Also tell John (Patterson) that your service department has a bunch of friendly, helpful guys, and thanks for the consistently good service!

Best regards,
Fernando Lynch

Happy Mazdaspeed3 owner (like who wouldn’t be)

This is Fernando's response when we asked him if we could post his above email to our website:

Are you kidding? I’d pay you to put my testimonial on your site! (editor's note: we didn't charge him!) I sold my “weekend” Porsche Boxster S because the Mazdaspeed3 had similar performance, just as fun to drive with better ergonomics and audio, 2 more seats and doors, and can carry infinitely more, AND you could buy TWO of them for less money! OK, the Porsche turns more heads, but I actually like the “stealth” of the M3. Go right ahead and post my email (and this one if you like).

Have a great day!

Fernando...we all just had a great day because of YOU! Thank you from the entire OC Mazda team! The above pictures are of a 2007 black Mazdaspeed3. Looks like Fernando's...but we know his is better looking...after all, he's driving it! We love hearing from you Fernando...zoom-zoom!

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YEA! Big News!!

By popular demand, John Patterson is extending our pay-it-forward-contest!!
With the announcement earlier today of our December winners, John said..."let's keep this going!"

By the way, congratulations to our December winners! Their next car payment is on us!
Alfred Eng-Tustin Mazda
Phillip Legus-HB Mazda

We will continue to make a car payment for some very lucky customers throughout the entire year of 2010! Now that's a great way to start the New Year off!

Cut and paste this link into your browser for more information:
http://www.mazdahb.com/freePayment

Congratulations to our first "Pay It Forward" winners!

Sonja Fisher, of Playa Vista, and the proud owner of a 2008 Mazda 3, was our June winner from Tustin Mazda! Sonja's next car payment is on us! She was shocked and said she's never won anything before. Sonja had a rough month and was recovering from a broken ankle when we called her. Her plan for her "pay it forward" money is to buy some furniture!

Quinn Bowyer, of Huntington Beach, and the proud owner of a 2007 Mazda 3, was our June winner from Huntington Beach Mazda! Quinn's next car payment is on us! Quinn also said he's never won anything before and let us know that our phone call to him "made his day".

Sonja and Quinn...just to keep it all in the proper perspective, it's YOU who make our day! Your continued loyalty is priceless to us. Thank you for being our customers!

To enter our Pay It Forward contest follow the link!
http://www.mazdahb.com/freePayment

A happy Miata customer and this was a pre-owned Miata! Thank you for your shout-out, Cassandra!

6/21/2009 Huntington Beach Mazda

Awesome dealership. I highly recommend this place. Not just for the newly built building and all the bling bling interior, but for the awesome people and awesome cars.I've been eying Miatas forever and I finally decided to go for it. First time, I went to a different dealership, then I came to this one, cuz this place came highly recommended from a friend of mine. I had a good idea of how much I wanted to pay for a '07 model. Luckly, I was able to have HB Mazda bring in the Miata that I wanted from Tustin Mazda, (they are owned by same people, I think) and I was also able to pay the price I had in mind. Fadi, our salesperson, is awesome. Talk to him if you want a Mazda car. I came here Saturday, not ready to take on the new car yet. We agreed on the price, although they did not see my old trade-in yet. Then my hubby and I went back home just so we can sit on the deal, empty out my old Civic, and also discuss the matter with my parents in law. It was nervewrecking for me, to be honest, because I have never had an experience of driving in an old car in and driving a new car out. Also, I've never paid a full price on a car before.. ugh. Fadi made it easier for us and did not pressure us at all. We agreed to bring my old car over the next day. Then, I got a phone call from Fadi Sunday morning because there was another prospective buyer and he wanted to make sure we got the car. We got back to the dealership at the time we told him we were going to show up the day before. No changes on the price of the car overnight at all. The whole process, when we went back on Sunday, was painless, and before I knew it, I was driving a new pretty Miata baby!!

Cassandra of Redondo Beach

More kindness....4/29/2009

If you're shopping around for a new car and looking at a Mazda, you should make your first stop Huntington Beach Mazda to talk to Joe R. or Joe B. I recently bought my first car there from the Joes and had a great experience. I got to the dealership Saturday afternoon to check out the new 2009 Miata and after getting the usual documentation, Joe R. handed me the keys so that my boyfriend and I could take the car out for a test drive. Some Mazda dealerships don't let you take the Miata (and other cars) out until you discuss numbers and even fewer will let you take the car out without the salesperson with you, especially if both people taking the car out are under 25. Joe treated us with respect, rather than like a bunch of kids just messing around, which was a nice surprise. Loved the car, Joe gave us the numbers and let us talk about it without hovering over us at all. Eventually, I gave him the amount I was willing to pay and we settled on a price. I still wanted to think about it overnight, so I told the Joes that and they didn't pressure me to buy the car that night at all, even though I had already spent about 3 hours there. During that time, they were always available to answer my questions and let me take the car out for another drive. Came back Sunday afternoon, took one last test drive, and bought the car from Joe R. and Joe B, who stuck to the price we had agreed on the night before. Overall, incredibly low pressure atmosphere and very friendly salespeople who made my first car buying experience memorable, and in a positive way. My dad was with me on the day that I made the purchase and even said that was the most low pressure car buying experience he'd ever had. Now I have a car that I love and at a price that I was very happy with.

A million and 7 thanks for my new CX7!

To Whom It May Concern at OC Mazda,

I'd like to thank the person who hired Mr. Ed Southfield at Huntington BeachMazda.
I never thought buying a new car could be such an easy, painless experience!
I can't stop smiling! I can't thank him enough for what he
did.
Ed made us feel like he really did care about us and really wanted us to be happy, satisfied customers.

Needless to say, I love my car!
In my opinion, Huntington Beach Mazda has the best looking, best driving and best value than other dealer I looked at and believe me, I looked at them all!
I will recommend Huntington Beach Mazda to anyone who needs a great car, a great deal and a great person behind it all!

A million and 7 thanks to Ed for my CX-7!!!
Jennifer D.

Everyone at the dealerships was friendly and helpful.

Dear John;

I have been meaning to send you this note before now. After about a month of driving our new CX9, we love it. It is better than we had expected.

Coming out of a BMW and going into a Mazda, was easy with this car. It rides great has all the nice luxury features and looks great both inside and out.

I also want to commend you on your staff. While we were there, everyone at the dealership was friendly and helpful. Nick was great in getting us just what we wanted and at the price and payment we were shooting for.

I will definitely recommend you to my friends and hopefully, we will get the chance to tell over 300,000 Fish listeners about your dealership.

Thanks for the time you spent with my wife and I on a very busy day.

Very Cordially;

Bill Price
Director of Sales
KFSH 95.9 / KKLA 99.5

All this and a full tank of gas...wow!

Dear Jim,

I don’t know if you post messages or not but I do want everyone to know that we appreciate the manner in which our transaction was made at Tustin Mazda. I enjoyed the email messages we had back and forth. In the end I think we each had a win- win situation. We are very happy with our Mazda 5 with the popular sport equipment package. The crystal white pearl mica even makes the vehicle look larger, love it. I have had lots of favorable comments about its look, so few have actually seen the Mazda 5.

Please convey our appreciation to Shaun, Lori, Cyndee, Julien, and Mick. Their cordial professional assistance made the transaction very pleasurable. My apologies for leaving anyone out or misspelling names.

Unfortunately Jim, if all goes well I will not be back to your dealership for at least six months as we do not put very many miles in driving, but we will not forget you.
Thank you again for the full tank of gas. At today’s prices that is much to be thankful for.

Sincerely,
Bob and Mrs. N

You put the customer first!

I just want to thank you for having such an outstanding professional at OC Mazda's Tustin Mazda location- Mr. Jim Feinstein. He told me that he would beat any price. I just thought the email was just like the rest. He came close but what cemented the deal was his persistence and professionalism. When all the other dealers turned on the traditional "Car Salesman Selling Tactics" like sharks in a feeding frenzy, Jim did not. He wanted to make the deal but also wanted to make a relationship. I never felt pressured throughout the whole negotiation process. What he did do was educate me on Tustin Mazda’s selling principles and I felt like he really cared about the decision to purchase a car from you. We live in San Diego and could have bought a car here instead of driving 110 miles to buy a Mazda in Tustin.

I want to thank you for harvesting a team of professionals that is totally customer centered and not trying to hit the monthly quota/target. I am so impressed by Jim's people skills that when others I know want to purchase a Mazda, I will have them call him first. In fact I am considering asking him to price out another car, a brand new Mazda 6.

Thank you again for making car-buying a great experience. You guys at Tustin Mazda do it right by putting the customer first.

Thank you, Mark G.

We'll do business with you again!

Mr. Billy T. of Signal Hill, Ca.

“We had our two children with us, ages 8 & 6 and the salesperson kept them occupied while we were in with the finance person. We did not ask him to do this and this was really thoughtful of him. The salesperson was extremely helpful. The GM and the salesperson handled themselves very professionally. Car buying can be tiring but we had a great experience due to the GM and salesperson at this dealership. We would definitely do business at this dealership again.”

You lived up to your reputation...thank you and kudos to you all!

From Pauleen A.,
"We had a great experience at Huntington Beach Mazda. Jay Reyes was very professional, and had great customer service skills. We only had to negotiate with one person, Jay! In our past experiences at other dealerships, we met with at least two or more associates/managers. It was tiring and frustrating. At your dealership Jay listened to what our expectations were and was able to assist us quickly in the negotiating process. Your dealership exhibited a high level of team work and we feel like we got a GREAT DEAL with good customer service. They certainly lived up to your motto...treat every customer as if they were a guest in your home, and make certain your home is a place people want to visit." Thanks again!