Saturday, October 3, 2009

Oct. 2, 2009

Dear John,
It's 11:15p.m. and I am finally able to sit down and write you a note about your Internet Sales Manager Jim Feinstein.
I researched many vehicles and test drove about 5 different manufactures and their offerings.
I came upon Jim in my internet searches and found him honest and direct and began emailing and speaking with Jim as the choices narrowed in time.
I finally decided on the CX-9 with my wife's needs and will in mind and began obtaining price quotes in earnest.
Jim ultimately won me over and I was actually feeling good about my choice and I was happy to work and purchase a vehicle from Jim.
Unfortunately we were realizing that the initial multiple choices of vehicles that we had started out with a month ago were now limited to a total of one, and a dealer in Van Nuys had it. They were unwilling to trade this CX-9 as they felt that they could get more for the car...$1500 more.
Jim did everything possible to accommodate my needs, to no avail. I spoke with the other dealer's Sales Manager, and told him how disappointed I was and that an issue between 2 dealers and 1 car meant that I would ultimately just lease another Acura RDX at this point. I do not want to get quoted prices on non existent cars...been there - done that...history. I have purchased at least 25 cars in my life, and I fully intend on going for a few more before it's over John.
Jim was a mench, and due to his efforts I did purchase the car at the price that he quoted to me as Galpin matched his price....with LoJack to boot.
I can tell you that I will always prefer to work with Jim more than anyone else, and I will gladly refer my friends and work associates to your Dealership in the future.
Jim's a winner, an asset to your Dealership and I wanted you to know this.

Continued success to you and your Dealership.

Best Regards,
Alan Fine

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.