A picture says a thousand words...

Sandra Stokes and her family were in over the weekend and purchased a 2010 Mazda 3 hatchback from our Huntington Beach location. Sandra came back in on Wednesday with this delightful gift for her sales professionals, Fadi and Jonathan.

Is there any wonder we say our customers are the best ever?!!

Thank you, Sandra, for the cookies. They were delightful! Thank you too, for your purchase and especially for your friendship. We all look forward to serving your automotive needs for years to come.

Welcome to the OC Mazda family!!

(oh and by the way, the cookies were eaten in record time!)

http://www.ocmazda.com/

SAVE THE DATE AND SAVE A LIFE!

Mark the date, roll up your shirt sleeves and donate to the American Red Cross!
Our Blood Drive kicks off on March 28, 2010...save the date! More details to follow.

http://www.ocmazda.com/

From Lili!

The photo above is of the all new Mazda 3 Hatchback. This was sent to us from Lili Lakich, a customer of ours and proud owner of a Mazda 5.

Lili is an amazing Neon artist, click below to see her work. Really awesome artwork!
http://www.Lakich.com


Her studio was the sight of this commercial shoot for our little Mazda 3!

Thank you for the picture, Lili! Mazdas look great in the glow of Neon!!

Lacy, we'd like to thank YOU! We hope you'll be very happy in your new Mazda!

Dear Lori,

I would like to thank you for your superior customer service in processing my purchase Saturday evening. I am so pleased with my entire experience from Kevin, yourself, and Jeff your sales manager whom I spoke with this morning. You have an excellent team over there and I can’t stop telling my friends and family how great I feel about buying from you!

Thanks again,

Lacy





http://www.ocmazda.com/

Teamwork at it's finest!

12/28/09
Hi John!
2 and a half years ago I bought a Mazda 3 in your dealership that you actually helped me buy. I remember that I was amazed by the service and how quickly and professionally my purchase was handled. Back then I appreciated it and now I'm even more appreciative of the service I received over the last 2 days.
Yesterday (Sunday), my check engine light came on and I was pretty upset. I drove to the dealership to drop my car off for early bird service on Monday morning. When I drove up a salesman by the name of Shaun McCray walked over to help. Shaun was very professional and caring towards my predicament. He assured me he would take care of me. He let me borrow a car for the day, which blew me away. I was so concerned with how I would get to work and he eased that concern. He then personally made sure that Nicholas Dunham handled my car in the morning.

This morning at 8:00, Nicholas called to let me know what he was going to do to diagnose my car’s problem and offered to let me continue to borrow the car. Nicholas was amazing and he continued on with the same great service that started 2 years ago. Nicholas promised a call as soon as he knew what was going on and called me by 11:00. Thankfully my car was under warranty and I only had to pay the deductible and the price of an oil change. What a relief. I told Nicholas that I was at work and asked if I could come by at 3:00pm to return the car. Again, I was blown away that he said "yes, see you when you can make it".
I arrived around 3:00pm and I was greeted as soon as I came through the door. The staff called Nicholas and he personally brought my car to me and explained everything. I am so very impressed that Nicholas took the time to answer my questions with patience and courtesy.

I saw Shaun again, too and was able to thank him once more for his amazing service and to personally return the keys of the car to him that he let me borrow.

John, you really have created a team of individuals that focus on the individual experience. I myself work for a company where our business is based on Guest Service. I am blown away by my experience at Tustin Mazda and proudly will continue to refer anyone interested in the premium experience that you offer.

Well done and thank you!
Tory A.


Tory –

Thank you so much for taking the time to let me know about the service at our store. Shaun and Nick are outstanding team members and I am grateful to have them serving our customers.

We appreciate your business and look forward to serving you for many years to come.

Have a wonderful New Year!

John Patterson
President, OC Mazda

We are honored to be named the #1 Automobile Dealership workplace in Orange County, 2 years running. Enthusiastic Employees, Customer Loyalty, Community Service & Long Term Vision - that's The Patterson Team Promise.


http://www.ocmazda.com

Breaking News!

Julianna Giles and Marcia King are the October winners of our Pay it Forward Contest!

Marcia purchased her 2008 Mazda 3 from Tustin Mazda and Julianna purchase her 2008 Mazda 3 from Huntington Beach Mazda! Purely a coincidence that the cars are the same!! (It must have been a great year!)

What is the OC Mazda Pay it Forward Contest and how to you get to enter?

We decided that the best way to say Thank You to our loyal customers was to pay as many car payments as we could!! To enter go to http://www.ocmazda.com/ and click on the yellow star burst.

Maybe you'll be the next winner!

Congratulations Julianna and Marcia!!

~With the deep appreciation of the entire OC Mazda team.








http://www.ocmazda.com/

Oct. 2, 2009

Dear John,
It's 11:15p.m. and I am finally able to sit down and write you a note about your Internet Sales Manager Jim Feinstein.
I researched many vehicles and test drove about 5 different manufactures and their offerings.
I came upon Jim in my internet searches and found him honest and direct and began emailing and speaking with Jim as the choices narrowed in time.
I finally decided on the CX-9 with my wife's needs and will in mind and began obtaining price quotes in earnest.
Jim ultimately won me over and I was actually feeling good about my choice and I was happy to work and purchase a vehicle from Jim.
Unfortunately we were realizing that the initial multiple choices of vehicles that we had started out with a month ago were now limited to a total of one, and a dealer in Van Nuys had it. They were unwilling to trade this CX-9 as they felt that they could get more for the car...$1500 more.
Jim did everything possible to accommodate my needs, to no avail. I spoke with the other dealer's Sales Manager, and told him how disappointed I was and that an issue between 2 dealers and 1 car meant that I would ultimately just lease another Acura RDX at this point. I do not want to get quoted prices on non existent cars...been there - done that...history. I have purchased at least 25 cars in my life, and I fully intend on going for a few more before it's over John.
Jim was a mench, and due to his efforts I did purchase the car at the price that he quoted to me as Galpin matched his price....with LoJack to boot.
I can tell you that I will always prefer to work with Jim more than anyone else, and I will gladly refer my friends and work associates to your Dealership in the future.
Jim's a winner, an asset to your Dealership and I wanted you to know this.

Continued success to you and your Dealership.

Best Regards,
Alan Fine