12/28/09
Hi John!
2 and a half years ago I bought a Mazda 3 in your dealership that you actually helped me buy. I remember that I was amazed by the service and how quickly and professionally my purchase was handled. Back then I appreciated it and now I'm even more appreciative of the service I received over the last 2 days.
Yesterday (Sunday), my check engine light came on and I was pretty upset. I drove to the dealership to drop my car off for early bird service on Monday morning. When I drove up a salesman by the name of Shaun McCray walked over to help. Shaun was very professional and caring towards my predicament. He assured me he would take care of me. He let me borrow a car for the day, which blew me away. I was so concerned with how I would get to work and he eased that concern. He then personally made sure that Nicholas Dunham handled my car in the morning.
This morning at 8:00, Nicholas called to let me know what he was going to do to diagnose my car’s problem and offered to let me continue to borrow the car. Nicholas was amazing and he continued on with the same great service that started 2 years ago. Nicholas promised a call as soon as he knew what was going on and called me by 11:00. Thankfully my car was under warranty and I only had to pay the deductible and the price of an oil change. What a relief. I told Nicholas that I was at work and asked if I could come by at 3:00pm to return the car. Again, I was blown away that he said "yes, see you when you can make it".
I arrived around 3:00pm and I was greeted as soon as I came through the door. The staff called Nicholas and he personally brought my car to me and explained everything. I am so very impressed that Nicholas took the time to answer my questions with patience and courtesy.
I saw Shaun again, too and was able to thank him once more for his amazing service and to personally return the keys of the car to him that he let me borrow.
John, you really have created a team of individuals that focus on the individual experience. I myself work for a company where our business is based on Guest Service. I am blown away by my experience at Tustin Mazda and proudly will continue to refer anyone interested in the premium experience that you offer.
Well done and thank you!
Tory A.
Tory –
Thank you so much for taking the time to let me know about the service at our store. Shaun and Nick are outstanding team members and I am grateful to have them serving our customers.
We appreciate your business and look forward to serving you for many years to come.
Have a wonderful New Year!
John Patterson
President, OC Mazda
Hi John!
2 and a half years ago I bought a Mazda 3 in your dealership that you actually helped me buy. I remember that I was amazed by the service and how quickly and professionally my purchase was handled. Back then I appreciated it and now I'm even more appreciative of the service I received over the last 2 days.
Yesterday (Sunday), my check engine light came on and I was pretty upset. I drove to the dealership to drop my car off for early bird service on Monday morning. When I drove up a salesman by the name of Shaun McCray walked over to help. Shaun was very professional and caring towards my predicament. He assured me he would take care of me. He let me borrow a car for the day, which blew me away. I was so concerned with how I would get to work and he eased that concern. He then personally made sure that Nicholas Dunham handled my car in the morning.
This morning at 8:00, Nicholas called to let me know what he was going to do to diagnose my car’s problem and offered to let me continue to borrow the car. Nicholas was amazing and he continued on with the same great service that started 2 years ago. Nicholas promised a call as soon as he knew what was going on and called me by 11:00. Thankfully my car was under warranty and I only had to pay the deductible and the price of an oil change. What a relief. I told Nicholas that I was at work and asked if I could come by at 3:00pm to return the car. Again, I was blown away that he said "yes, see you when you can make it".
I arrived around 3:00pm and I was greeted as soon as I came through the door. The staff called Nicholas and he personally brought my car to me and explained everything. I am so very impressed that Nicholas took the time to answer my questions with patience and courtesy.
I saw Shaun again, too and was able to thank him once more for his amazing service and to personally return the keys of the car to him that he let me borrow.
John, you really have created a team of individuals that focus on the individual experience. I myself work for a company where our business is based on Guest Service. I am blown away by my experience at Tustin Mazda and proudly will continue to refer anyone interested in the premium experience that you offer.
Well done and thank you!
Tory A.
Tory –
Thank you so much for taking the time to let me know about the service at our store. Shaun and Nick are outstanding team members and I am grateful to have them serving our customers.
We appreciate your business and look forward to serving you for many years to come.
Have a wonderful New Year!
John Patterson
President, OC Mazda
We are honored to be named the #1 Automobile Dealership workplace in Orange County, 2 years running. Enthusiastic Employees, Customer Loyalty, Community Service & Long Term Vision - that's The Patterson Team Promise.
http://www.ocmazda.com
http://www.ocmazda.com
