A picture says a thousand words...

Sandra Stokes and her family were in over the weekend and purchased a 2010 Mazda 3 hatchback from our Huntington Beach location. Sandra came back in on Wednesday with this delightful gift for her sales professionals, Fadi and Jonathan.

Is there any wonder we say our customers are the best ever?!!

Thank you, Sandra, for the cookies. They were delightful! Thank you too, for your purchase and especially for your friendship. We all look forward to serving your automotive needs for years to come.

Welcome to the OC Mazda family!!

(oh and by the way, the cookies were eaten in record time!)

http://www.ocmazda.com/

SAVE THE DATE AND SAVE A LIFE!

Mark the date, roll up your shirt sleeves and donate to the American Red Cross!
Our Blood Drive kicks off on March 28, 2010...save the date! More details to follow.

http://www.ocmazda.com/

From Lili!

The photo above is of the all new Mazda 3 Hatchback. This was sent to us from Lili Lakich, a customer of ours and proud owner of a Mazda 5.

Lili is an amazing Neon artist, click below to see her work. Really awesome artwork!
http://www.Lakich.com


Her studio was the sight of this commercial shoot for our little Mazda 3!

Thank you for the picture, Lili! Mazdas look great in the glow of Neon!!

Lacy, we'd like to thank YOU! We hope you'll be very happy in your new Mazda!

Dear Lori,

I would like to thank you for your superior customer service in processing my purchase Saturday evening. I am so pleased with my entire experience from Kevin, yourself, and Jeff your sales manager whom I spoke with this morning. You have an excellent team over there and I can’t stop telling my friends and family how great I feel about buying from you!

Thanks again,

Lacy





http://www.ocmazda.com/

Teamwork at it's finest!

12/28/09
Hi John!
2 and a half years ago I bought a Mazda 3 in your dealership that you actually helped me buy. I remember that I was amazed by the service and how quickly and professionally my purchase was handled. Back then I appreciated it and now I'm even more appreciative of the service I received over the last 2 days.
Yesterday (Sunday), my check engine light came on and I was pretty upset. I drove to the dealership to drop my car off for early bird service on Monday morning. When I drove up a salesman by the name of Shaun McCray walked over to help. Shaun was very professional and caring towards my predicament. He assured me he would take care of me. He let me borrow a car for the day, which blew me away. I was so concerned with how I would get to work and he eased that concern. He then personally made sure that Nicholas Dunham handled my car in the morning.

This morning at 8:00, Nicholas called to let me know what he was going to do to diagnose my car’s problem and offered to let me continue to borrow the car. Nicholas was amazing and he continued on with the same great service that started 2 years ago. Nicholas promised a call as soon as he knew what was going on and called me by 11:00. Thankfully my car was under warranty and I only had to pay the deductible and the price of an oil change. What a relief. I told Nicholas that I was at work and asked if I could come by at 3:00pm to return the car. Again, I was blown away that he said "yes, see you when you can make it".
I arrived around 3:00pm and I was greeted as soon as I came through the door. The staff called Nicholas and he personally brought my car to me and explained everything. I am so very impressed that Nicholas took the time to answer my questions with patience and courtesy.

I saw Shaun again, too and was able to thank him once more for his amazing service and to personally return the keys of the car to him that he let me borrow.

John, you really have created a team of individuals that focus on the individual experience. I myself work for a company where our business is based on Guest Service. I am blown away by my experience at Tustin Mazda and proudly will continue to refer anyone interested in the premium experience that you offer.

Well done and thank you!
Tory A.


Tory –

Thank you so much for taking the time to let me know about the service at our store. Shaun and Nick are outstanding team members and I am grateful to have them serving our customers.

We appreciate your business and look forward to serving you for many years to come.

Have a wonderful New Year!

John Patterson
President, OC Mazda

We are honored to be named the #1 Automobile Dealership workplace in Orange County, 2 years running. Enthusiastic Employees, Customer Loyalty, Community Service & Long Term Vision - that's The Patterson Team Promise.


http://www.ocmazda.com

Breaking News!

Julianna Giles and Marcia King are the October winners of our Pay it Forward Contest!

Marcia purchased her 2008 Mazda 3 from Tustin Mazda and Julianna purchase her 2008 Mazda 3 from Huntington Beach Mazda! Purely a coincidence that the cars are the same!! (It must have been a great year!)

What is the OC Mazda Pay it Forward Contest and how to you get to enter?

We decided that the best way to say Thank You to our loyal customers was to pay as many car payments as we could!! To enter go to http://www.ocmazda.com/ and click on the yellow star burst.

Maybe you'll be the next winner!

Congratulations Julianna and Marcia!!

~With the deep appreciation of the entire OC Mazda team.








http://www.ocmazda.com/

Oct. 2, 2009

Dear John,
It's 11:15p.m. and I am finally able to sit down and write you a note about your Internet Sales Manager Jim Feinstein.
I researched many vehicles and test drove about 5 different manufactures and their offerings.
I came upon Jim in my internet searches and found him honest and direct and began emailing and speaking with Jim as the choices narrowed in time.
I finally decided on the CX-9 with my wife's needs and will in mind and began obtaining price quotes in earnest.
Jim ultimately won me over and I was actually feeling good about my choice and I was happy to work and purchase a vehicle from Jim.
Unfortunately we were realizing that the initial multiple choices of vehicles that we had started out with a month ago were now limited to a total of one, and a dealer in Van Nuys had it. They were unwilling to trade this CX-9 as they felt that they could get more for the car...$1500 more.
Jim did everything possible to accommodate my needs, to no avail. I spoke with the other dealer's Sales Manager, and told him how disappointed I was and that an issue between 2 dealers and 1 car meant that I would ultimately just lease another Acura RDX at this point. I do not want to get quoted prices on non existent cars...been there - done that...history. I have purchased at least 25 cars in my life, and I fully intend on going for a few more before it's over John.
Jim was a mench, and due to his efforts I did purchase the car at the price that he quoted to me as Galpin matched his price....with LoJack to boot.
I can tell you that I will always prefer to work with Jim more than anyone else, and I will gladly refer my friends and work associates to your Dealership in the future.
Jim's a winner, an asset to your Dealership and I wanted you to know this.

Continued success to you and your Dealership.

Best Regards,
Alan Fine

We never get tired of saying this...our customers ROCK! Thank you, Steve and welcome to the family!

"Tustin Mazda is one of two dealerships (the other being Huntington Beach Mazda) owned by John Patterson, who has an intuitive and modern approach to customer service and marketing. The guy just flat out gets it. "

To read more from Steve Averill, who runs Waxpoetix, a marketing consultancy based in Irvine go here http://ocbizblog.com/


Steve has over 10 years experience helping businesses increase revenues with smart, targeted marketing and advertising campaigns. He was part of the founding team at College Media Network, a start-up that was sold to Viacom. And we like him because he and his wife just gave one of our Mazda CX9's a great home!!

An email from a super couple, new to us, but now members of our family! Welcome Scott and Norrma and thank you for this incrediable email! JP

John,

My wife and I were in your Tustin dealership today and purchased 2 new vehicles, a Mazda 3 and a CX7. I was moved to write to you this evening to let you know of our experience in your dealership. As a long time sales manager myself stretching across several different industries, I know how important good, thoughtful feedback from clients can be whether positive or negative. In sales especially, I know normally you only truly get feedback in a negative form. Very rarely do you ever get good, positive responses from clients and on the flip side you can be certain that if someone is unhappy, you will most definitely hear about it in no time.

My letter to you tonight is simply to let you know that despite a minor hiccup regarding the interest rate we were promised during the negotiation process, my wife and I were VERY please with our experience. From someone that buys a lot of cars, roughly 8 over the last 10 years, I have to tell you how truly comfortable we felt in your dealership. I can't say I have ever been around a group of salespeople so truly happy to be doing what they are doing and willing to show it to customers by greeting us, making sure we were taking care of, being introduced to everyone a long the way and anyone we might ever come in contact with. The attitude of your team oozed of confidence and we felt truly welcome.

Having been through the car buying experience several times, including some of the premiere dealerships throughout OC including Lexus, your team absolutely exemplifies what we want out of the whole experience. Brandon was a complete professional every step of the way and even when it was clear that a mistake had been made regarding our interest rate, he owned up to what had been done immediately, apologized profusely and made sure we understood exactly what had happened. Honestly, based on previous experiences, I fully expected him to back-peddle, make excuses and try and wiggle his way out of it. If it wasn't for his integrity and character in owning up to his mistake, we would have walked on both deals and never returned.

Mistakes happen, we all know that. I truly believe however its how we react to those mistakes and how we try and make things better, especially when a client is involved, is what separates those that are successful and those that are not. Please pass on my thanks to Brandon for his efforts. Additionally as soon as Jim was made aware of the situation, he also immediately came over and offered his assistance as well. Seeing the leadership that was shown from every level including those not necessarily in a leadership role, was very refreshing. Generally when the "boss is away", the ball gets dropped, things get missed and clients can be neglected. From our experience today, I hope you realize just what a good team you have and its because their attitudes and leadership that we are now a Tustin Mazda customer for life and will have no problem referring our friends and families to your dealership. I actually look forward to coming into your dealership this coming Monday and taking delivery of my new Mazda 3.

Thank you again for your time in reading this and PLEASE pass on our thanks to each and every member of your team.

Scot and Norrma Drew

The September Pay it Forward contest winners are......

From Tustin Mazda:
Lexter Calhoun of Tustin and the owner of a Mazda 5!

From Huntington Beach Mazda:
Kelsey Green of Placentia and the owner of a Mazda 3!

Congratulations to you both!

The entire OC Mazda team thanks you for being fantastic customers!!

(note to Kelsey's boss...you owe her $20.00 for saying she'd never win this contest!!!)

The August Pay It Forward Contest Winners have been announced!

We are pleased to announce our August winners! Their next car payment is on us!!

From Tustin Mazda: Sharon and Steve Larson of Orange...brand new owners of one of the last 2009 Mazda 5's!!

From HB Mazda: Peter Dinh of Westiminster...owner of a 2009 Mazda 3 Hatchback!!

With our congratulations to you!!

From our friends at the happiest place on earth!

from Wes and Becky...

We were in the market for a new family car and the Mazda 5 caught our eye. After reading the reviews online we wanted to take a test drive and check out the vehicle in person. We were referred to Huntington Beach Mazda so we went on down. We loved the car and felt it was perfect for us. We had a very specific model and color in mind and the folks at Huntington Beach went the extra mile (literally) to find the exact car we wanted and had it brought to the lot. Everyone was very friendly and helpful with none of the usual pressure that we've experienced in the past from other dealers. Huntington Beach Mazda was our one and only stop for this purchase and it couldn't have been an easier, more perfect experience.


Editor's note: Becky and Wes purchased a Mazda5 just like the one in the photo...blue was a very specific color choice. It matches their baby boy's eyes!
It is always an honor to work with our friends from Anaheim!

http://www.ocmazda.com

Sonja Fisher, our Tustin "Pay it Forward" contest winner for June

Hi John,
Thank you so much for having the monthly drawing for a car payment. I won this month and I am so appreciative. The money couldn't of come at a better time. I moved apts and broke my foot. I didn't have any furniture. I got a chair with the winning :) I so appreciate it!
Thanks again. You have a customer for life :) Sonja Fisher


Dear Sonja,

Thank you for the e-mail. Great to hear that the money came at the right time.
Have a great remainder of your summer and we look forward to seeing you every time you are in.

John Patterson
President, OC Mazda

Editor's note:
We had no idea our very own Sonja Fisher was such a super-star!
Check this out:

Sonja Fisher moved to Los Angeles three years ago and has been actively working in non-union, feature, independent and student films. Her recent projects include: “Finishing the Game” where she played a featured role as a housewife in Justin Lin’s new film, “Front 1F Liberation” where she co-starred as an FBI Agent and “Sideline Secrets” where she starred as a mother and is now available at Blockbuster.

Two other films that Sonja has been involved in that are hitting the film festival circuit are “Magic Hour” where she co-starred as a cafe patron and “This is a Business” where she was featured as a wife. “This Is a Business” is also in distribution.

Sonja just started her own production company and recently produced and starred in “Sunset Standup” which is a webisode series.

Besides films and the series, Sonja has also been actively involved in the commercial industry with her latest commercials including “Guardian Life Insurance”, “Timeless Secret”, “Katmandu Furniture”, “Beachbody”, “Younger Eyes”, “Revitanew”, and “Valley View Casino”.

Sonja was on the “Tyra Banks Show” and did a photo shoot with Tyra for “Lucky Magazine”. Other television appearances include a life long dream to play an under 5 role on “General Hospital”. She also has had television appearances on “America’s Most Wanted”, “LA Forensics”, “Untold Stories of the ER”, “USA Before and After Movie”, “Murder By the Book”, “Makeover Your Body” and a recent talk show on cable. Lastly she just completed a pitch reel for a new television show called “Back to Life”.

Sonja has also been active in hosting, working with “Focus on LA” and has her own podcast at SportsFanpodcast.com called “Catch the Purple Fever”.

On March 7, 2009 Sonja was crowned Mrs. Corporate America 2009. More details can be found at www.mrscorporateamerica.com.

Editor's note....the next time Sonja comes in for service, we plan to ask her for her autograph, or maybe she'll take ours on her cast!

http://www.ocmazda.com

The kind of communication that keeps us on track...Thank you David!

David, owner of a CX9, wrote the following to us after receiving a reminder email for his service appointment at Tustin Mazda:

"Thank you for the reminder, my son and I just dropped off our CX-9 for the appointment tomorrow. Reuben and Nick took great care of us as we were getting things set up. I am always so impressed with the high level of customer care and thoroughness we have experienced at Tustin Mazda."

After giving us permission to post his high praise, David also wrote:
"Thank you for the link to the "Pay it Forward" contest, what a great way to be a blessing to others."

Thanks Again,

David Blake


David,
It's an honor to meet your expectations. Thank YOU for giving us the opportuntiy to do so.

Here's the link David mentioned for our "Pay It Forward Contest" http://www.mazdahb.com/freePayment

A great article from a new friend...Frank, we are as happy as Kristen is! Welcome to the OC Mazda family.

Below, please find a few excerpts from Frank's article. To view the entire article and to see more pictures, just follow the link
http://www.frank4cars.fotki.com/other-events/concoursmeetsshowsraces/out-with-the-old-in/


Between AOL Autos, Carfax reports, Edmund's True Market Values, Consumer Reports buyers guides and the like, it can't be easy. Most shoppers come in with MSRP, invoice and true cost numbers in hand. Most sales reps have figured out that the best way to secure a deal, therefore, is through good customer service. Price is important, but when you can call, email, text, or tweet 10 other dealers in the area for another quote, it's more about treating people right and getting them what they need at a fair price. Unfortunately, some salespeople still resort to the shenanigans that have given car sales a bad name for the past 50 years. Take a look at three dealers we visited during the process and you'll see what I mean.

We were at the (Huntington Beach) Mazda dealer driving two different versions of the Mazda3. The question was whether the hatch with its larger engine and slightly better amenities was worth an extra two grand over the sedan. After driving both of them Kristen decided it wasn't. She picked the sedan and we wrote up the deal. Francisco handled the paperwork and we were relieved that through the whole process, none of the numbers changed. Everyone was just as friendly as the first time we had gone in, and although they didn't have the car that night, they promised it would be there from their Tustin location the next day. It went quickly and smoothly and we walked out feeling glad that we had met these guys. The next day, just as they had promised, Kristen's new car was all set by the time we got there. It had been driven over from Tustin, filled with gas, and fully detailed. Dan handled the delivery and did a great job of explaining all of the features and controls. He even pulled out all of the books and entered all of the pertinent information. He showed us around the rest of the dealership and pointed out the service department, the Wahoo's counter being built, the free gourmet coffee stand and the free wifi workstations. It's a brand new facility and it is very impressive. It's the kind of place you wouldn't mind hanging out in if you had to bring your car in for service. Back at the car Dan even helped Kristen pair her Blackberry to the car's system. Now she can just say "dial" and the stereo volume lowers as the car asks for a number to call. It's really an amazing system. Kristen absolutely loves using this feature so don't be surprised if you get a call from her as she shows it off to everyone in her phonebook.One last thing Dan handed me as we headed out was a sticker for MY car. It's just like the one Kristen has in her window. It allows us to stop in any time to get a free carwash. I think Mazda, and the HB guys in particular, really have this whole modern-day selling thing down pat.

Brian's a new Sales Consultant for us and he's already a big hit!

To Whom It May Concern,

I just wanted to write a quick thank you to Brian Pentz and the entire staff at the Huntington Beach Mazda Dealership. I came to your dealership after having been in a car accident and needed to replace my old car. I had a good idea of what I wanted in a car, but Brian took the time to ask me questions and formulate a good picture of what I needed in a Mazda. He showed me a very nice 6 and on the test drive explained the mechanics of the car, how it drives and slows down and had me laughing at the same time. A darling, grey Mazda 3 at the edge of the lot caught my eye because it was exactly what I had in mind. We wasted no time trying it out, talking it through and after he told me how low the mileage was I knew it had to be mine. Just for fun we tried out a 2010 Mazda 3, so I could see what a great model it is. Brian was a great salesperson! He wasted no time answering every question I had, and being a first time buyer I had a lot! If he couldn't answer it directly, he found someone who could help. I felt very well taken care of, and that I wasn't being pressured into making a decision, which was nice because after an accident I had a lot on my plate. He kept me laughing, got me the facts I needed and even offered me a brownie! I had an awesome experience at HB Mazda and would most definitely send a friend there next time they needed a car. Thank you for your time, and for making my car buying decision a very easy one!

Sincerely.
Sara K. S.


http://www.ocmazda.com/

OC Mazda agrees with Lauren...this is an awsome time to buy a new car. Especially one just like Lauren's...the all new, all that 2010 Mazda 3!

This is the best time to buy car, especially since mine was totaled after an accident. When I walked onto the lot (Tustin Mazda) I didn't think I would buying a car right then and there and definitely not a Mazda! (I am a Toyota fan) However, seeing the new 2010 Mazda 3, I had to have it! This car drives great (I love taking corners really fast now) and I love the way it looks, they have really changed the look of the car since the 2009 model. My sales guy, Shaun was great and very helpful not intimidating at all. And all the sales guys on lot were very friendly. I am so happy with my purchase, I LOVE MY NEW CAR! :D

Lauren B, Costa Mesa

I had a Ford Explorer Sport and wanted a more fuel efficient car. I went into a Hyundai dealership and was pressured into test driving 3 Hyundai's.

They tried to get me to buy a Sonata, but I had my eye on this Mazda 6 sitting in the corner of the lot. I told them that I was ready to walk if they wouldn't let me drive the Mazda.
About 4 1/2 hours later, I was driving away in the Mazda 6!

Five months later I was packing up to move to Washington state. After getting the moving truck loaded, I was headed to put my paycheck in the bank. As I was on my way, an Angel's game had just let out. It was blazing hot outside. I looked at the temperature and time and looked back up right as I hit the bed of a Toyota Tacoma at 70 mph.

I have attached a couple of pictures of the crashed Mazda. If it wasn't for the genius design of the car for crash purposes, I would most likely be in a wheelchair today. Instead, all I suffered was whip lash and a dislocated knuckle. It is for this very reason that I will never own another car other than a Mazda 6.

To replace my Mazda 6, this time I went to Tustin Mazda. I love the OC Mazda family!

The sales team doesn't pressure you in any way. You tell them what you can afford, and they make it happen. Since I've bought the Mazda 6 I'm driving now, I have had a couple of friends buy Mazda's from Tustin Mazda.

All I hear is how much they love their cars.

Thank you Mazda, for making a car that saves lives and is fun to drive!!!

Tami Anderson, Santa Ana

Tami-
We can't tell you how glad we are to hear that you are OK...cars can be replaced, but YOU cannot!
With our gratitude for your friendship and good health...From John Patterson and the entire OC Mazda family
www.ocmazda.com

An email from Fernando, a Tustin Mazda customer and our latest Super Star!

http://www.ocmazda.com/

Fernando sent this email in today:

Please tell Ruben that aligning the wheels on my Mazdaspeed3 solved the problem of vibrating at freeway speeds. Also tell John (Patterson) that your service department has a bunch of friendly, helpful guys, and thanks for the consistently good service!

Best regards,
Fernando Lynch

Happy Mazdaspeed3 owner (like who wouldn’t be)

This is Fernando's response when we asked him if we could post his above email to our website:

Are you kidding? I’d pay you to put my testimonial on your site! (editor's note: we didn't charge him!) I sold my “weekend” Porsche Boxster S because the Mazdaspeed3 had similar performance, just as fun to drive with better ergonomics and audio, 2 more seats and doors, and can carry infinitely more, AND you could buy TWO of them for less money! OK, the Porsche turns more heads, but I actually like the “stealth” of the M3. Go right ahead and post my email (and this one if you like).

Have a great day!

Fernando...we all just had a great day because of YOU! Thank you from the entire OC Mazda team! The above pictures are of a 2007 black Mazdaspeed3. Looks like Fernando's...but we know his is better looking...after all, he's driving it! We love hearing from you Fernando...zoom-zoom!

4/14/2009

Reason for Visit: Sales (New)I recommend this dealer: Yes My Review of John Patterson Tustin Mazda:By far the best experience I have ever had at a dealership. Every person at the dealership was professional, courteous and very low pressure. My salesman Shaun was not only very handsome(which was a plu) but very respectful and made me feel like I was at home. Thanks again guys!

4/12/2009

Reason for Visit: Sales (New) I recommend this dealer: Yes

My Review of John Patterson Tustin Mazda: From the time I entered the dealership to the time I drove away in my new CX-9, I have nothing but praise for the way the buying process was conducted. I received all the information I required in order to make an informed purchasing decision, my requirements for the car were met very quickly, negotiations were conducted with honesty and integrity (I was happy with the price), and my car was delivered at the promised time. Follow up after the sale has also been exceptional. I will have no hesitation recommending John Patterson Tustin Mazda to friends and acquaintances who are looking to buy a new car at a trustworthy, professional car dealership.

3/30/2009
Reason for Visit: Sales (New) I recommend this dealer: Yes My Review of John Patterson Tustin Mazda:I love this dealership! I have personally bought 2 cars from this dealership and recommend them every time someone I know is looking for a car. I think at least 20 of my friends, family and colleagues have bought from them all with the same experience. From the moment I walked in the door 5 years ago, I knew this dealership was different. They treat you like family- if you take your car in for service on Saturday, you are always treated to lunch (usually homemade from the owners wife) they have summer barbeques, and always call you by name when you arrive. Their service department is just as wonderful as their sales team, they are fair and honest and always willing to assist. If you are looking for a dealership is not looking at you as just their next sale, then John Patterson’s Tustin Mazda is the place for you!

2/6/2009

Reason for Visit: Sales (New) I recommend this dealer: Yes My Review of John Patterson Tustin Mazda: I have worked with over 200 dealerships in Southern California and John Pattersons Tustin Mazda is one of the best. The people are super friendly and helpful. Attitude is great, and I can appreciate that. I have been in the business for some time and working with this dealership is always, always a good trip.

4/18/2008
Reason for Visit: Sales I recommend this dealer: Yes My Review of Huntington Beach Mazda: After my car was totaled in an accident, I was in the market for a very specific and hard to find CX9. Huntington Beach Mazda located the car for me in Northern California. Although it took about a week to get it, they arranged the shipping, and gave me a loaner car in the meantime. Two other dealers had told me that I would have to place an order, and could expect a wait of up to two months. (They then tried to "switch" me to an in stock model) Since I got my car, I have had several follow-up contacts from my salesman, the sales manager, and even the general manager. FIVE STAR service. (I also enjoy the free car washes)